Computer Help.
Without Leaving Home.
Many Windows computer problems can be diagnosed and resolved remotely. North Bay Computer provides friendly, one-on-one assistance without an unnecessary trip or visit.
Unlike the Geeks, We Don’t Take Weeks!
How Remote Support Works
Call us for a support PIN, then use our secure session portal. You don’t need to be a computer expert.
Contact Us
Call or request assistance and briefly describe what’s happening with your Windows computer.
Get Your Session Details
Your technician provides a unique PIN over the phone (or sends you a session link) and explains how to connect.
Get Help Remotely
Open the PIN portal below, enter the PIN we give you, and follow the on-screen instructions to join your session.
Already Have Your Support PIN?
If you are on the phone with a North Bay Computer technician and have received your PIN, open the secure remote support PIN page. Enter the PIN there—not on this website—and follow the prompts.
Enter Your Support PIN ↗Only enter a PIN provided by North Bay Computer. If you haven’t spoken with us yet, call 707-921-1145 first.
What Can We Help With?
Remote support is a convenient first step for many everyday issues.
Windows & Performance
- Slow computers and startup issues
- Windows errors and updates
- Software installation and troubleshooting
Email & Applications
- Email and browser problems
- Common application errors
- Settings and account guidance
Security Concerns
- Malware and suspicious pop-ups
- Security software troubleshooting
- Practical steps to improve protection
Printer & Connectivity Questions
- Printer software and connection settings
- Wi-Fi troubleshooting where remote access is possible
- Advice on whether an in-home visit is needed
Your Safety Comes First
Sessions Are Arranged With You
North Bay Computer will provide your session link or PIN directly by phone or message. Don’t accept unexpected remote-access requests from callers or pop-ups claiming to be technical support.
Questions? Call Us
If you’re unsure whether a message or support invitation is legitimate, contact us using the phone number on this page before opening a link or allowing access.
Need Computer Help?
Tell us what’s going on. We’ll help determine whether remote support is right for you.